Contact us
We're here to help you smile.
Questions about an order, a product or your routine? Our friendly care team is ready to help, wherever you are.
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Fast repliesWithin 1 business day
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Real peopleNever a chatbot
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Wherever you areOne team, every order
Email our care team
support@smilehealth.co.zaHow can we help?
Choose the quickest way to us
Every message is read and answered by a real member of the SmileHealth team.
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Email support
For anything at all: orders, products, returns or partnerships.
support@smilehealth.co.za Write to us -
Orders & delivery
View your order history and tracking details any time in your account.
Order status & tracking My account -
Quick answers
Find instant answers on delivery, returns and choosing the right routine.
Frequently asked questions Read the FAQ
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Good to know
Frequently asked questions
Can't find what you're looking for? Our team is just an email away.
Ask our care teamWhere is my order?
As soon as your order ships, we'll email you a tracking link. You can also see your order status any time by signing in to your account. If anything looks off, email us with your order number and we'll look into it right away.
Can I change or cancel my order?
We pack orders quickly, so please contact us as soon as possible. If your order hasn't been dispatched yet, we'll do our very best to update or cancel it for you.
How do returns and refunds work?
Simply email us with your order number and the reason for your return, and we'll guide you through the next steps. Full details are available in our refund policy.
Where do you deliver?
We deliver to a growing number of regions. The delivery options and costs available for your address are shown at checkout before you pay.
Which products are right for me?
Tell us about your goals, whether that's a brighter shade, fresher breath or a deeper daily clean, and we'll recommend a routine. If you have sensitive teeth or a dental condition, we always recommend checking with your dentist first.
Recognised for excellence
Award-winning care you can trust
Independent recognition for the standards we hold ourselves to, from our formulas to the way we look after you.
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Best Whitening Innovation
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Best Oral Care Brand
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Pro-grade formulas
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Everyday gentle
While you're here